Refund Policy

Owkania Returns and Exchanges Policy

At Owkania, we are committed to providing you with high-quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or may require an exchange. This Returns and Exchanges Policy explains in detail the procedures we have put in place to facilitate returns and exchanges. For any questions or return requests, please contact us via our email address: support@Owkania.com.

1. General Returns and Exchanges

If you are not completely satisfied with your purchase, you have 14 days from the date of receipt of your order to request a return or exchange. After this period, we will unfortunately be unable to accept your request.

Returned or exchanged items must be in their original condition, unworn, unwashed, and with the original tags attached.

2. Returns and Exchanges Procedure

To initiate a return or exchange, follow these steps:

Contact us by email at support@Owkania.com, specifying your order number, the item(s) you wish to return or exchange, and the reason for your request.

Our customer service team will review your request and provide you with the necessary instructions for the return or exchange, including the return address.

Carefully pack the item you are returning, making sure to include the invoice or a document showing your order number.

Ship the item to the address we provide. You are responsible for return shipping costs, except in the case of a defective product or an error on our part.

3. Refunds

Refunds will be processed within 2 days of receiving the returned item. The refund will be issued via the same payment method used for the original purchase.

4. Defective Products or Order Errors

If you receive a defective product or if we made an error with your order, please contact us immediately at support@Owkania.com. We will cover the return shipping costs and arrange a prompt refund or exchange.

5. Contact Us

If you have any questions or concerns about our return and exchange policy, or if you need assistance returning an item, please feel free to contact us at support@Owkania.com.

Our customer service team is here to help.

At Owkania , we strive to ensure your satisfaction at every stage of your shopping experience. We appreciate your trust in our brand and are committed to resolving any issues quickly and efficiently, while providing you with exceptional quality products.